Use the links to the right to download our agenda.  See for yourself why over 500 professionals are expected at this annual event.

How often do you get time away from the day job to think afresh and energise yourself to raise the bar for how you contribute to the success of your organisation?

With over 500 delegates expected for the diverse conference events, Customer Contact Planning 2010 is the must-attend event for heads of operation, resourcing specialists, customer service managers, HR Teams, analysts, people managers, project and change managers, contact centre IT or telecoms, MI and planning teams. 

Join us and be Passionate about Performance.  How many of us can say hand on heart that everything we do in our customer contact operation is really aligned to the customer?  Let alone creating an environment in which our people can be truly passionate about performance, so that they contribute to the maximum and the organisation avoids wasted effort?

A great incentive for the best performers, the rich information can be brought back and shared with colleagues. This is your opportunity to learn from industry leaders and keep up-to-date with new developments. Many members bring key management as a team, to discover how other organisations balance the needs of numbers with people and focus on the experience of the customer.

The conference is well known for a fantastic mix of serious work and lots of fun. The Gala Awards Dinner for the Innovation Awards is held on the final night of the conference - ending on a real high note. The middle night of the event is a more informal but equally lively networking evening.

Such events provide a great chance to meet people in a way that builds relationships. And, of course, the conference exhibition and networking area will form the heart of the overall event, with opportunities for some scheduled 1:1 meetings.