Friday, September 03, 2010
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Gold Sponsor
Innovation Case Studies
Title
Anglian Water
Aviva
British Gas
Glasgow City Council
Harrow Council
HMRC
Invesco
Nationwide Building Society
Netflights
Northants Police
Orange
Prolog
Royal Sun Alliance
Scottish Power
Shop Direct
Ventura Outbound
Ventura Speech Analytics
Workforce Management & Planning
Title
Size
a. Workforce Management & Planning Keynote
8.13 MB
b. Aviva Presentation
5.38 MB
d. Where next? Grant Holden
498.50 KB
e. Helen Booth Presentation
1.84 MB
f. Sabio presentation
4.21 MB
Planning for People
Title
Size
Making L&D Strategy Relevant - Mike Havard
2.48 MB
Shop Direct presentation
1.02 MB
Job Crafting - David Holman
402.03 KB
National Back Office Forum 2010
Title
Size
a. Simon Roncoroni presentation
415.42 KB
Anglian Water
1.94 MB
Nationwide
988.81 KB
Scottish Power
1.07 MB
Management Information & Analysis
Title
Size
MI maturity workshop
3.63 MB
Analysis Workshop
1,018.47 KB
Top Tips - Jonty Pearce
1.58 MB
Support Change - Round table discussions
1.00 MB
MI keynote presentation
1.24 MB
Download agenda
Use the links to download the full conference agenda. Maximise this box (using botton on the top left of this box) if these do not appear.
Title
Screen version (1MB)
Print Version (4MB)
Monday Keynote
Title
Size
a. Conference Opening
2.71 MB
c. Conference Closing
1.78 MB
Tuesday Keynote
Title
Size
Peter Massey - Social Media
6.18 MB
Claire Richardson Keynote
2.44 MB
National Outbound Forum 2010
Title
Size
a. National Outbound Forum
1.85 MB
d. Ventura Presentation
1.09 MB
f. Top Tips for Outbound
234.01 KB
g. Netflights Presentation
1.29 MB
h. Productivity through unified communication
548.42 KB
i. CBI Presentation by Sara Draper
488.68 KB
j. Maximising success by planning
989.41 KB
Quality & Performance Management
Title
Size
b. Prolog Presentation
2.10 MB
c. Morning Round Tables
796.32 KB
d. Orange Presentation
5.58 MB
e. Performance Workshop
849.98 KB
f. Ventura Presentation
1.22 MB
g. RXP Presentation
803.04 KB
h. Afternoon Roundtables
631.83 KB
Customer Planning & Strategy Forum
Title
Size
Presentation - Lyn Etherington
845.40 KB
Best service is no service - Bill Price
3.31 MB
Netpromoter - Nina Jones, Porsche
1.03 MB
Public Sector Transformation
Title
Size
Presentation - Harrow Council
1.78 MB
Public Sector Forum
355.22 KB
Presentation - Glasgow City Council
136.04 KB
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