Capturing Performance Management Data & Setting. Hear Tim Becker from eg Solutions share real-life experience from various clients.  Recognise what balanced performance data needs to be measured and the impact of using standard target benchmarks versus actual activity recording.  Gain insight into how targets impact overall performance and business benefits and what happens when targets and measures are incomplete. 

Innovation Awards Finalists.  See how Nationwide integrated operations following the merger of the Cheshire, Derbyshire and Dunfermline Building Societies and reduced the 30 day backlogs that existed before the changes. Learn how unit work-times dropped 32%, by highlighting potential improvements and implementing changes. Understand the role of MI in enabling change and creating consistency and focus. Hear about how they achieved a 'team' culture across 3 locations and engaged colleagues in driving change and the right customer outcomes.

Expert Panel and Discussion.  With round-table discussions and the chance to ask your questions about what the industry’s experts believe are the fundamental opportunities in data capture within the Back Office environment.